FAQs

Q. How do I access my account information?
A. If you already have a legrandav.com account: Click the ‘Sign In’ link in the upper corner right of the site.  Enter in your in your username and password on the sign in page. Once you are logged in, you may access any of your account details by opening the Account menu from the top right corner of the screen.

If you are a current Legrand AV Brands customer, but don’t have an online account:  To register for an online account, click the ‘Sign In’ link in the upper corner right of the site.  Then choose 'Create a Dealer Login’ and complete the registration form. Please note that it may take up to 3 business days to be set up in our system. We will notify you via email with access information. You must be a current Legrand AV Brands Dealer.

If you are not a current Legrand AV Brands Dealer:  Please refer the question below on how to become a Dealer.

Q. How do I become a Dealer?
A. Becoming a Dealer with Legrand AV Brands gives you access to Legrand AV Brands products. Simply fill out our quick form on the website and a Legrand employee will be in touch soon after.

Q. Are consumers supposed to go to legrandav.com or to sanus.com?
A. Consumers should continue using sanus.com for all of their information and product needs. If a consumer finds Sanus on legrandav.com, a landing page directs them to sanus.com. Home AV dealers can certainly transact business for all brands, including Sanus, on the legrandav.com site.

Q. What is the plan for international customers?
A. International customers can now enjoy all of the key benefits of legrandav.com, including five key languages that will be added to the site in the coming weeks. International customers should now use legrandav.com to access any and all product information for Projecta products. Access the Projecta landing page by clicking here.

International customers should also continue to use their traditional phone and email addresses to contact Legrand AV Brands in their region. They may also contact Legrand AV Brands by clicking on Live Chat and selecting Projecta.

Q. Are you going to start branding your products as Legrand?
A. No. Our brands have a long history and are well recognized in the AV industry. legrandav.com is the place where customers can come to get information on all products for each brand.

Q. Can I still call Customer Care for questions?
A. Yes! We will still welcome customers to reach us in all of the traditional ways, including phone, email, online chat or fax. However, you can now reach Chief, Da-Lite, Sanus, and Vaddio Customer Care via one number at 1.866.977.3901 or continue to use the traditional numbers. International customers should continue to use their traditional regional numbers.

One email address is also available for any inquiries at av.ordersupport@legrand.com. As with phone numbers, you may still use the traditional email addresses as well. For more information on how to contact Legrand AV Brands, visit the website here.

Q. You have multiple Customer Care teams, one for each brand. How will this change impact the teams?
A. We are working closely together to ensure the best customer experience, regardless of which brand (or brands) you’re interested in. If you choose, you can submit orders for all Legrand AV Brands on the same purchase order at av.placeanorder@legrand.com. The products will continue to ship from their respective plants in Minnesota or Indiana.