My Account
Enjoy one-stop access to all the resources available to support your My Account experience on Legrandav.com
Step 1
See the Portal in Action
Follow along in this Account Preferences Tutorial video to get familiar with the portal.
Step 2
Learn the Unique User Levels
My Account offers several different access levels each with unique permissions.
Step 3
Pick the Perfect Administrator
Excited to set up an account admin but unsure who it should be? We have some suggestions to get you started.
Take Control of Your Account with These Features
Account Administrator
Assigning an admin, or admins, to your account helps simplify processes that used to require connecting with a customer care representative.
Email Preferences
Take control of your communication preferences with personalized settings. See the alerts you want and skip the ones you don't!
My Account FAQ
What makes a good Account Administrator?
- For credit card customers, the Account Admin should be someone who has access to their company’s credit cards and the authority to manage with manufacturers.
- Account Admins should have a good understanding of the employees at their company including who should have access to their account on Legrandav.com, what level of access each of those individuals should have and can remove users when they leave the company.
- Additionally, an Account Admin should have a clear understanding of billing and shipping addresses for their company and can request updates/changes to the address list.
How does a user become an Account Administrator?
- If you are currently an Order Access user you can select “Upgrade My Account”, accept terms and conditions, and you’re ready to go.
- If your account already has an Account Administrator assigned to it, you will see that person listed on the “Account Users” page and will need to reach out to that person and ask them to assign that user access level.
How do I identify who my Account Administrator is?
After logging in, view your account administrator(s) by going to the “Account Users” page within the Account Preferences section.
I didn’t get my [invoice/receipt/etc.] email from you. Can you help?
The Email Preferences page within Account Preferences lets you manage your communication needs. Update your selections to receive emails you want to see.
Can you help me update my company’s credit card?
The “Payment Methods” page is the most secure way for the Account Administrator to update your company credit card information.
I used to be able to do x, now I can’t! What’s going on?
Check in with your Account Administrator! They can adjust user permission levels, so you have access to the necessary functions within My Account.
Can Account Admins manage billing addresses?
Yes! Any address changes/updates go into a “pending” state for the Legrand | AV Sales Operations team to review and validate.